Fully managed
We become your day-to-day technology team, operating the services you entrust to us.
1800 READII
MANAGED TECHNOLOGYThe service desk.
The service desk.
And the systems behind it.
Your people get an Australian team they can turn to. Behind the service desk, our engineers look after the systems they rely on, coordinate onsite support and work with you to resolve the recurring issues that slow the business down.
Discuss managed technologyWHEN TO BRING US IN
Build the service around the environment.
When your internal team needs more capacity, your sites need dependable support or recurring faults are taking too much attention, we step in with the people and specialist backing to help.
The work we take on.
How we help, from the first conversation to the work delivered.
Service Desk + Onsite Support
We take ownership of the issue and keep your people informed while we work through it. When a remote fix is not enough, we coordinate field support or an embedded technician, backed by our wider engineering team.
Infrastructure operations
We monitor your agreed servers, networks, cloud services and backups, then investigate recurring faults and plan maintenance around your operating hours. We keep asset records and runbooks current so your team can see the environment, its risks and what happens next.
Endpoint + User Lifecycle
We prepare devices and access for new starters, manage changes as people move roles and close access when they leave. Patching, approved software and device policies stay connected to your security requirements and approval process.
Service governance
We sit down with your team to review what is working, what keeps recurring and what needs to change. Your service review brings performance, priorities and agreed actions together, with someone responsible for carrying each improvement forward.
ONSITE SUPPORT + SPECIALIST ENGINEERING
Close to the user. Backed by the wider team.
Our technicians take the time to understand the site and its people. They work with our service desk and specialist engineers to resolve the issue, carry the findings forward and keep your team informed.
- Local understanding
- We work around your people, site conditions and operating hours.
- Specialist backing
- We bring infrastructure, network and security engineers into the issue when needed.
- Shared context
- We record what we found and changed so the next person starts with the full picture.
Bring us in where you need us.
Co-managed
We work alongside your internal team, bringing managed technology, security and intelligence into a clear operating model. Responsibilities, escalation and service evidence are agreed with you.
Embedded onsite
A familiar technician works with your people onsite, backed by our specialist engineering and service teams.
We build the service around your operating hours, with support coverage, onsite attendance and after-hours response agreed together from the start.
READII EXECUTIVE GUIDE
Request the guideThe Managed Technology Advantage
A refreshed executive guide to Fortinet-led security, best-of-breed platforms, deployment and the operating model behind managed services.
LET’S FIND THE RIGHT FIT
Considering a new technology partner?
A new partner should understand your business before proposing a solution. Tell us what matters to your team, and where you want to go next.
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