1800 READIIThis statement explains how Readii collects, uses, discloses, protects and manages personal information.
Readii, is an Australian technology, cyber security and managed intelligence company. This statement explains how we handle personal information across our website, business relationships, events, recruitment, customer support and the services we deliver.
Where we process information on behalf of a customer, that customer may remain responsible for deciding why and how the information is used. Their privacy policy and our contract with them will also apply.
We collect information that is reasonably necessary to run our business, build relationships and deliver secure technology services. Depending on how you engage with us, this may include:
We may collect information directly from you, from the organisation you work for, through our websites, portals, support channels and events, or from technology partners, service providers, recruiters and publicly available professional sources.
Our website may use cookies and similar technologies for essential functionality, security, performance and audience measurement. You can control cookies through your browser, although blocking them may affect parts of the experience.
We use personal information to respond to enquiries, provide and improve services, manage customer and partner relationships, process procurement and billing, operate support and security functions, recruit people, run events and communicate relevant updates.
We may also use information to prevent fraud, investigate security events, meet contractual and legal obligations, protect people and systems, maintain business records and support a corporate transaction. We do not sell personal information.
Our teams may handle authorised user details, tickets, device information, logs, alerts and security telemetry while supporting a customer environment. We use that information only for the agreed service, security, support, reporting and improvement purposes, subject to customer instructions, contractual controls and applicable law.
If your employer or another organisation gives you access to a Readii-supported service, contact that organisation first about its own collection and use of your information.
We may use approved AI and automation capabilities to help our people analyse information, improve service delivery, support security operations and reduce repetitive work. We apply access controls, data minimisation, human oversight and use-case governance appropriate to the risk.
We do not use customer or personal information to train public AI models unless there is a lawful basis, clear authority and appropriate safeguards. We do not rely solely on automated processing for a decision that could significantly affect a person without appropriate review and accountability.
We may disclose information where necessary to our people and authorised contractors; enterprise technology vendors and distribution partners; cloud, hosting, communications, analytics, payment, CRM and support providers; professional advisers, auditors and insurers; related entities; parties involved in a proposed business transaction; and regulators, courts or law enforcement where required or permitted by law.
We require service providers to handle information for authorised purposes and to apply appropriate security and confidentiality controls.
Some enterprise technology and cloud providers operate globally, and information may be stored or accessed outside Australia. Depending on the service, recipients may be located in countries including the United States, New Zealand, the United Kingdom, Singapore, the Philippines and India.
Where Australian privacy law applies, we take reasonable steps to ensure overseas handling is consistent with applicable requirements. Contact us if you need current location information for a particular service.
We may send business contacts relevant news, event invitations and information about Readii services. Every marketing email will provide an unsubscribe option, and you can change your preferences at any time by contacting us. Operational and service communications may still be required where we are working with you or your organisation.
You may deal with us anonymously or using a pseudonym where it is lawful and practical. Some services cannot be delivered without knowing who is authorised to request or receive them.
We use administrative, physical and technical safeguards designed to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. These include access controls, authentication, monitoring, staff awareness, supplier review, secure configuration and encryption where appropriate.
No internet transmission or system is completely risk-free. We retain information only for as long as it is needed for the purpose collected, contractual support, legitimate business requirements or legal obligations, then securely delete or de-identify it where appropriate.
You may ask to access or correct personal information we hold about you. We may need to verify your identity and, where the law permits, explain if access cannot be provided.
To make a request or complaint, email enquiries@readii.com.au with “Privacy” in the subject line. We will acknowledge the matter, investigate it and aim to respond within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
We review this statement as our services, technology and legal obligations evolve. The current version will be published here with its effective date. Material changes will be communicated where appropriate.
For privacy requests, concerns about this website or questions about these terms, contact Readii and we will connect you with the right person.