← Customer StoriesAGED CARE / NATIONAL DEPLOYMENT

Multiple sites.
One controlled rollout.

We delivered simultaneous technology deployments across a national aged-care footprint — from procurement and pre-staging to onsite installation, training and operational handover.

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THE REQUIREMENT

Move at national scale without disrupting care.

New and refreshed locations needed to come online to one technology standard while care teams remained focused on residents. Every site brought its own construction, access, carrier and operational dependencies.

We took accountability for the whole deployment path. One program view connected procurement, logistics, pre-staging, field delivery, onsite professional services, user readiness and the transition into support.

WORKING TOGETHER

What we deliver.

Program + Project Governance

We created one rollout rhythm across simultaneous sites, with clear readiness gates, dependencies, risks and executive reporting.

PROGRAM OFFICE / SITE READINESS / GOVERNANCE

Procurement + Pre-Staging

We sourced, received, asset-tagged, configured and tested hardware before it travelled, reducing onsite effort and avoidable failure.

PROCUREMENT / CONFIGURATION / BURN-IN

Enterprise deployment services

Our enterprise deployment services (EDS) coordinated logistics, field resources, site access and repeatable installation standards nationally.

EDS / LOGISTICS / MULTI-SITE DELIVERY

Onsite professional services

Engineers installed racks, networks, Wi-Fi, endpoints and associated hardware, then completed testing, remediation and cutover.

INSTALL / COMMISSION / CUTOVER

Training + Adoption

We equipped local teams to use the environment confidently through practical training, documentation and handover aligned to each site.

TRAINING / DOCUMENTATION / HANDOVER

Hypercare + Managed Operations

We resolved early-life issues after go-live, completed documentation and transferred agreed responsibilities into managed support.

HYPERCARE / SUPPORT / IMPROVEMENT
OUR APPROACH

How we work with the team.

  1. DISCOVER

    We worked with site teams to understand access, dependencies and the care operating rhythm.

  2. STANDARDISE

    We brought the sites into one design and repeatable deployment method.

  3. MOBILISE

    We staged the technology and coordinated logistics, trades and field engineers.

  4. OWN

    We validated the installations, trained local teams and stayed through early-life support.

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