← Customer StoriesMANUFACTURING / EMBEDDED PARTNERSHIP

Manufacturing IT.
Onsite support, wider capability.

We combine an embedded onsite technician with managed technology, unified communications, hybrid cloud, Wi-Fi, networks, security and strategic leadership.

Discuss a similar requirement
THE REQUIREMENT

Support plant and office teams while improving infrastructure and networks.

Manufacturing technology has to work where the business works: on the floor, in the office, across sites and in the cloud. Fast onsite resolution matters, but so do architecture, resilience and a clear investment path.

We built a partnership around both horizons. An embedded technician stays close to people and operations while our wider managed, cyber, cloud and advisory teams carry the environment and its roadmap.

WORKING TOGETHER

What we deliver.

Embedded onsite technology

A dedicated onsite technician resolves issues close to the work, coordinates change and gives our wider team valuable operating context.

ONSITE TECH / FIELD SUPPORT / COORDINATION

Managed technology as a service

We operate service, endpoint, server and platform responsibilities through one accountable service model.

MAAS / SERVICE DESK / INFRASTRUCTURE

Unified communications

Calling, meetings and collaboration connect plants, offices, mobile teams and external conversations more consistently.

UC / TEAMS CALLING / COLLABORATION

Hybrid cloud

Cloud and onsite platforms are designed and operated as one estate, with performance, resilience and lifecycle considered together.

HYBRID CLOUD / BACKUP / COMPUTE

Wi-Fi + Enterprise Networks

We strengthen plant and office connectivity across LAN, WAN, Wi-Fi and secure edge, with monitoring built into the service.

WI-FI / LAN / WAN / MONITORING

Strategic technology leadership

Our vCIO and vCISO work connects service findings, infrastructure risks and security priorities to the technology roadmap.

VCIO / VCISO / STRATEGY
OUR APPROACH

How we work with the team.

  1. EMBED

    We work alongside the plant team and learn the pace and priorities of production.

  2. CONNECT

    We connect the onsite technician with our wider engineering and service teams.

  3. STRENGTHEN

    We work through improvements to the cloud, network, communications and security.

  4. LEAD

    We bring operating experience into the roadmap and investment conversation.

NEXT CUSTOMER STORYNational Retail Operations
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